Echelon Fit UK

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• **HOW TO Video Guides**
  Echelon You Tube channel: Echelon Fit You Tube Echelon Connect Sport How to set up your Echelon Sport Bike Connect Assembly (unofficial video)   Echelon Connect EX3 EX3 Assembly   Echelon Conne...

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• Maintenance - how do I stop my seat from tipping/moving?
  Regular cleaning and adjustments are recommended to keep your Echelon bike in good working order. To correct seat tipping or movement, remove the seat and reaffix ensuring that the seat post is ful...

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• What discounts and offers do you have?
  NHS / British Armed Forces / Military We are offering a 10% equipment discount for NHS & British Armed Forces staff, please use our VerifyPass portal on the footer of our website. Once validated, y...

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• My bike is making a knocking/clicking noise when I pedal, how do I fix this?
      1. Check stability Ensure the bike is sitting flat on the floor, try a different floor position or adjust the screw feet if required. 2. Tighten all fixings Double check all fixings on your bik...

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• The resistance on my Echelon Connect Bike is not working, how do I fix this?
  Ensure the bike is plugged in and you have signed into your Echelon Fit app Make sure the blue light is flashing and your device has been paired (open On Demand class) Activate the resistance by be...

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• What shoes should I wear?
  That depends on which side of our SPD compatible pedal you choose. EX3 models have dual: toe cage and SPD, Sport models have toe cages but you can upgrade: dual pedal set. If you choose to use the ...

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• How do I adjust my bike to fit my body?
  The Echelon Fit app has a tutorial video that demonstrates all of the following: Seat Height: The top of the seat should line up with your hip bone. Turn the adjustment knob to the left, pull out a...

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• Will the bike work without a subscription?
  Unlike other bikes, you can purchase the bike without committing to a one year subscription to the online classes. However, your ride statistics and other information will not be stored. Most of ou...

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• What device would I need for the app to work?
  Most Apple and Android phones and tablets are compatible with the Echelon Fit App - Android, iOS, iPadOS.  Apple devices need to have the ARM64 chip and be newer than iOS 12. Android devices must b...

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• What are the features of the new leaderboard?
  New and Improved Leaderboard! We’ve taken your feedback into consideration and we are excited to announce that Leaderboard 2.0 has launched!  This new leaderboard boasts a Vs+ Leaderboard, Race Aga...

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• How do I set up my new Echelon membership and Echelon Fit app?
  Sign in / Sign up Echelon Fitness UK online customers - follow the link in your membership activation email to sign in, your subscription product is ready and waiting for you to activate! Alternati...

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• Can I use the app on a Smart TV?
  If you want to see your Smart Connect Bike stats on the Smart TV  we recommend using an Apple TV or Screen Mirror for your TV. There are third party apps you can use as well like Mirror for Samsung...

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• Can I connect my Echelon Fit app to other apps, eg Strava, FitBit, Zwift, Apple Health?
  There is some integration with Apple Health, Strava and FitBit but none currently with Zwift. The connection is made on the account under 'Connected accounts' and not  FitBit or Strava devices. In ...

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• My bike isn’t connecting to the app, how do I fix this?
  For EX5s please see: My EX5s isn't connecting, how do I fix this?   If you are experiencing problems connecting your Echelon EX3 or Sport please follow this guide: 1. Membership account Log into y...

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