---------leaderboard and on demand issues------------
If you experiencing app crashes following a recent update, please try the following:
1. Go to your membership page and update your profile details including your metrics:
Once your profile has been updated:
2. uninstall Echelon Fit app from ALL of your devices
3. update your device software. Power down and then up again
(if you are already on the latest version, please wait a few minutes before proceeding)
4. reinstall Echelon Fit app, allow location and Bluetooth.
5. reconnect to your bike / rower
If you are still experiencing problems, please contact us, we will seek further details on:
- details of your device (model and operating system)
- whether the firmware of your bike/equipment requires updating
- if the connectivity problem is specific to your device, the Echelon Fit app or the bike/equipment.
It will also be helpful to know if you are experiencing the same issue with a different device.