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  1. Echelon Fit UK
  2. Frequently Asked Questions
  3. Getting connected

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Getting connected

Setting up / Troubleshooting

  • How do I set up my new Echelon membership and Echelon Fit app?
  • Can I use the app on a Smart TV?
  • Can I connect my Echelon Fit app to other apps, eg Strava, FitBit, Zwift, Apple Health?
  • My bike isn’t connecting to the app, how do I fix this?
  • How do I clear the Echelon Fit app data from my device?
  • How do I clear my Bluetooth cache?
  • My new Android tablet is not connecting, how do I fix?
  • How do I enable split-screen on my device?
  • My app will not take a picture of my serial number, how do I fix?
  • How do I pair my iPhone or iPad with my Bluetooth device?
  • App issues since update, how do I fix?
  • My classes keep freezing, how do I fix this?
  • How do I fix problems with connecting to Strava / Fitbit
  • My app keeps telling me to upgrade my subscription, why?
  • Why can I not see my stats in the progress area?
  • What broadband speeds do I need for the app to work?
  • EX5s - How do I connect to a Bluetooth speaker, soundbar or headphones?
  • How do I change the time zone on my EX5s?
  • How do I connect to a heart rate monitor?

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