General FAQ

Payment / Delivery / Tips

• What discounts and offers do you have?
• What shoes should I wear?
• Workout Totals on Progress
• How do I get a VAT receipt for my purchase?
• How do badges work?
• Where can I find details about your Privacy Policy, T&C and GDPR?
• What makes Echelon different from other bikes with online content?
• When should I expect my delivery?
• What information will I receive about my order?
• What payment plans do you offer?
• How does your payment plan work - SPLITIT?
• How do I purchase?
• Can I return the bike/rower/fitness equipment?
• Do you do home installation?
• I am just starting an exercise program. How should I begin?
• What clothing should I wear?
• Do I need anything else before class begins?